FAQ

Common questions about Zigee.
New here? Start with How to use Zigee.

Does Zigee charge a fee?
Zigee does not charge any fee.
Paystack's normal card and transfer fees may apply.

Where does my money go?
Straight to the bank account of the person collecting, through Paystack.
Zigee never holds your money.

How do I pay?
Tap the pay link.
You can pay by card, bank transfer or USSD.

Is it safe?
Payments are made on Paystack's secure checkout.
Zigee never asks for your PIN, OTP or BVN.
Only pay people you know.

I paid but it shows not paid.
Wait a few minutes: Paystack is confirming it.
Do not pay again.
If it still shows not paid, type talk to a person.

What if I can't pay on time?
Group Savings: tap Pick a day to pay and choose a day within the extra time.
Rent, dues and debts: ask to pay in parts, or pick a day to pay it all.
Zigee reminds you on the day.

I paid too much. How do I get it back?
Zigee never holds money, so the person you paid sends it back.
Zigee tells them how much.

Can I join a Group Savings that has started?
No.
Ask the organiser to add you to the next one.

Can I use Zigee in a Telegram group?
Yes.
Add Zigee to the group and type /help there.
Payments and bank details always stay in private chat.

I don't see buttons on WhatsApp.
Reply with the number of your choice.

How do I delete my data?
Type delete my data in your chat with Zigee.
See the privacy page for what is kept.

Something looks wrong or like a scam.
Type report a problem in your chat with Zigee.

Need more help?

Still stuck? Type talk to a person in your chat with Zigee.

Start your own group with Zigee
✈️ Start on Telegram